Repeat Prescriptions

Order Your Repeat Prescription Online


Can be requested by:

  • Post
  • Via online service
  • Visiting our reception desk
  • Electronic prescribing, if you would like your prescription to go to a nominated pharmacy please speak to your chosen pharmacy or reception
  • To minimise errors, we are unable to accept repeat prescriptions by telephone. 


Wait Time

  • Please allow 72 hours, excluding weekends and Bank Holidays. Any problems please telephone the surgery.


Collection & Delivery

  • Repeat prescriptions will be available from 2 pm, on the 3rd working day after receipt.
  • Repeat prescriptions can be posted out to you, if you provide us with a stamped addressed envelope

Please tick the items you require on the computer slip attached to your last prescription.


Please note that prescriptions may have a barcode down the right hand side - at the moment this does not affect the issuing or collection of prescriptions - further changes may be made in the future - you will be informed when this happens.


Online Prescriptions

Please come to the Surgery in person with a form of photographic ID such as a driving licence or passport and speak to the Receptionists. We will then be able to register you to use SystmOnline.

You are only able to request medication that is on your repeat medications list. You will be unable to request medication online if you are due a medication review with the doctor. If your medication review is due then please phone the surgery and book an appointment with the doctor.

If you are already registered to use SystmOnline then please click here.

Restricted Medications

Following positive consultation with the CCG and our Patient Participation Group we have agreed not to prescribe the items in the list below, irrespective of the age or status of the patient.

To buy all the health services in Ipswich and East Suffolk the Clinical Commissioning Group (CCG) has an annual budget of £378 Million. This has to buy all prescribed medicines, and all community and hospital care. Financial pressures on the NHS mean that we have to be very careful with prescribing, to ensure enough money is available for vital services, and all of us can help with this by buying simple items over the counter.

Restricted items we are not able to prescribe include:



Allergy eye drops & nasal sprays

Intermittent use of paracetamol & ibuprofen

Thrush treatment unless under sixteen or pregnant


Acute diarrhoea treatments


Ear wax removers

Aqueous cream & bath/shower emollients

Headlice and threadworm treatments



Anti-inflammatory gels

Senna & other laxatives & IBS treatments

Haemorrhoid cream

Ointments & drops for dry eyes


Please remember that every £1,000 saved by these measures means that another patient can have a cataract operation. Every £300 saved funds a 999 ambulance call. Thank you for your help.

Contact details for CCG:

Hospital Prescriptions

Medication advised from the Hospital is only added onto your record when we receive correspondence. For a prescription to be issued a request in writing from you is always needed.

Please note that your prescription will be processed as per other prescriptions requests but may take up to 2 weeks if there are delays in receiving correspondence from the Hospital.

If the consultant had deemed your prescription to be urgent, you would have been given a 14 day supply from the hospital pharmacy. As it is a routine request, it will be processed within 2 weeks.

Thank you.