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Important News Covid-19 Virus

Derby Road site will be operating as an isolation site  from Monday 23rd March. The site will be manned by a full team of staff working via telephone and  e mail. We are also hoping to start using video consultations as well. All patients who need to be seen will be seen at  the Pinewood site where infection control protocols will be followed to prevent the spread of infection including the use of personal protective equipment such as masks, aprons, gloves and goggles. In the possible event that staff are forced to self isolate and / or become unwell , we will re -deploy staff from the Derby Road site as and when required. We hope in this way to preserve a resilient workforce for as long as possible. Any patient attending the Pinewood site will be given instructions to wait in the car park until asked to come into the surgery. ALL patient requests for appointments will continue to be assessed and prioritized by telephone and by e mail.  It is clear to us that many routine procedures and treatments will be delayed as we attempt to meet the needs of our most vulnerable and ill patients. We apologize sincerely for this and ask for the understanding of our patients.

For more details on specifics, please see the newsletter below.

Derby Road Patient Newsletter March 2020-Download

here: Patient Newsletter March 2020

Covid-19 (Coronavirus) Please follow the link below for up to date advice from NHS England


We ask you for your personal information so that you can receive care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again. We may use some of this information for other reasons: for example to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions.

Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone. You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.

We only ever use or pass information about you if people have a genuine need for it in your and everyone’s interest. The sharing of some types of very sensitive personal information is strictly controlled by law. Whenever we can, we remove details, which identify you. Sometimes the law requires us to pass on information: for example, to notify birth. Anyone who receives information from us is under a legal duty to keep it confidential.


If at any time you would like to know more about how we use your information you can speak to the person in charge of your care.

Access to Medical Records and data Protection

The Data Protection Act 1998

(Section 7) specifies the rights of access of the Data Subject


  • If you wish to access your medical records held by us:
  • Ask at reception for an access form entitled Application to Access Medical Records
  • Ensure that the form is fully completed, using a separate sheet of paper if necessary and return it together with the fee of £10.00 (non refundable)
  • Where copy records are required an additional fee will be payable which will not exceed £50.00 (including £10.00 fee above)
  • Your request will be considered and you will be advised of the decision within 40 days. There is no facility for immediate access.

Send the application for the attention of the practice manager at the surgery.



Data Controller

This is the controller of the data and the system, as defined in the Act. In this case the Controller is the Senior Partner.

Data Subject

This is the person whose image is within the system and who has rights of access as determined under the Act.

Third Party

A person or body other than the Data Subject who requests access or to whom an image may be provided.


These must be in writing and addressed to the practice manager.

Where the complaint is by a third party and the complaint or enquiry related to someone else, the written consent of the Data Subject is required. Where this is not possible full justification must be given.

All complaints will be acknowledged within 14 days and a response provided within 21 days.

Violent Behaviour

Physical violence and verbal abuse are a growing concern. GPs. practice nurses and other practice staff have the right to care for others without fear of being attacked or abused.

We ask that you treat your GP and practice staff properly; without violence or abuse. Any such incidents will result in the Police being called and the patient will be removed from the Practice list.


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