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Important News Covid-19 Virus

Derby Road site will be operating as an isolation site  from Monday 23rd March. The site will be manned by a full team of staff working via telephone and  e mail. We are also hoping to start using video consultations as well. All patients who need to be seen will be seen at  the Pinewood site where infection control protocols will be followed to prevent the spread of infection including the use of personal protective equipment such as masks, aprons, gloves and goggles. In the possible event that staff are forced to self isolate and / or become unwell , we will re -deploy staff from the Derby Road site as and when required. We hope in this way to preserve a resilient workforce for as long as possible. Any patient attending the Pinewood site will be given instructions to wait in the car park until asked to come into the surgery. ALL patient requests for appointments will continue to be assessed and prioritized by telephone and by e mail.  It is clear to us that many routine procedures and treatments will be delayed as we attempt to meet the needs of our most vulnerable and ill patients. We apologize sincerely for this and ask for the understanding of our patients.

For more details on specifics, please see the newsletter below.

Derby Road Patient Newsletter March 2020-Download

here: Patient Newsletter March 2020

Covid-19 (Coronavirus) Please follow the link below for up to date advice from NHS England

https://www.nhs.uk/conditions/coronavirus-covid-19/

When We Are Closedclosed_sign

For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk.
Calls to this service are free of charge from both landlines and mobiles.

We wish to stress that calls out of hours are strictly for emergencies only. The out of hours service runs between 6.30pm and 8.00am Monday to Friday and all day on Saturdays, Sundays and bank holidays.

This service is now the responsibility of the Ipswich and East Suffolk CCG.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website