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Important News Covid-19 Virus

Derby Road site will be operating as an isolation site  from Monday 23rd March. The site will be manned by a full team of staff working via telephone and  e mail. We are also hoping to start using video consultations as well. All patients who need to be seen will be seen at  the Pinewood site where infection control protocols will be followed to prevent the spread of infection including the use of personal protective equipment such as masks, aprons, gloves and goggles. In the possible event that staff are forced to self isolate and / or become unwell , we will re -deploy staff from the Derby Road site as and when required. We hope in this way to preserve a resilient workforce for as long as possible. Any patient attending the Pinewood site will be given instructions to wait in the car park until asked to come into the surgery. ALL patient requests for appointments will continue to be assessed and prioritized by telephone and by e mail.  It is clear to us that many routine procedures and treatments will be delayed as we attempt to meet the needs of our most vulnerable and ill patients. We apologize sincerely for this and ask for the understanding of our patients.

For more details on specifics, please see the newsletter below.

Derby Road Patient Newsletter March 2020-Download

here: Patient Newsletter March 2020

Covid-19 (Coronavirus) Please follow the link below for up to date advice from NHS England

Welcome to the Derby Road Practice.

Please check for self care advice and if to contact a GP by using the NHS website at

All common conditions such as tonsillitis, chest infections, urine infections, cellulitis have very understandable and evidence based advice.

Asthmatic Patients please refer to this helpful guidance:


This is Dr Tuppen. Healthcare staff get the virus too  and need to isolate. We are running on a very reduced staff. Please use the nhs website to check on selfcare. Please use econsult ( below) or the email to contact us. Phones will be answered but answering will be delayed -we are here to help but you must help too by only phoning if it is a really important query.

Online booking service

Due to the current Covid - 19 (Coronavirus) pandemic online booking is not available. Please use the e-consult link below for non urgent routine matters or see the newsletter March 2020 above for further information.


Derby Road and Pinewood Surgery welcome new patients - Please see the 'New Patients' information on the website,(top of page) or call the practice for further information. 

My Care Record

Please see the tab on the right for 'Your Information' on how we manage patient information and privacy.     

Please note, due to extremely high demand for e-Consults we may take up to 72 hours to  reply. If you have a medical emergency then please telephone the practice.   


CQC (Care Quality Commission)

At the end of August 2016 we were visited by the CQC as part of their scheduled inspections of all healthcare organisations.

The focus of this inspection was to ensure patients receive safe and effective care in an appropriate way. The CQC found that the Practice met every standard they inspected and all were rated as "GOOD". Patients told the CQC they were listened to, treated with professionalism, dignity and respect. All patients who were interviewed said they were satisfied with the care they received.

Please click here to see a summary of their report about this practice, and a big thank you to the patients who were happy to be interviewed during the visit.


You may be aware of a recent fine issued Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this LINK. The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.

The Information Commissioner has recognised that the information sharing was an historic practice that ceased before recent changes in data protection law came into force. Bounty have confirmed that they have stopped selling details of members who sign up and that they have implemented robust data protection practices. They also have a privacy policy that now explicitly states they have stopped sharing data with those data brokerage firms and will never sell members information in the future. Finally, they have appointed an independent data expert who will assess Bounty's procedures annually and publish the findings on the Bounty website.

Should you have any questions or concerns, please do let us know.



stay well

If you are asked by the surgery to send in a photo, please send it to our specific email address of  This is on the NHS intranet and is as secure as your medical records. Please note this email address is only monitored when a photograph has been requested.

My Care Record

(Site updated 24/03/2020)
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