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Important News Covid-19 Virus

Derby Road site will be operating as an isolation site  from Monday 23rd March. The site will be manned by a full team of staff working via telephone and  e mail. We are also hoping to start using video consultations as well. All patients who need to be seen will be seen at  the Pinewood site where infection control protocols will be followed to prevent the spread of infection including the use of personal protective equipment such as masks, aprons, gloves and goggles. In the possible event that staff are forced to self isolate and / or become unwell , we will re -deploy staff from the Derby Road site as and when required. We hope in this way to preserve a resilient workforce for as long as possible. Any patient attending the Pinewood site will be given instructions to wait in the car park until asked to come into the surgery. ALL patient requests for appointments will continue to be assessed and prioritized by telephone and by e mail.  It is clear to us that many routine procedures and treatments will be delayed as we attempt to meet the needs of our most vulnerable and ill patients. We apologize sincerely for this and ask for the understanding of our patients.

For more details on specifics, please see the newsletter below.

Derby Road Patient Newsletter March 2020-Download

here: Patient Newsletter March 2020

Covid-19 (Coronavirus) Please follow the link below for up to date advice from NHS England

Do It Online

Patient Online Access

Online booking service

Please do not book a GP appointment or attend your GP Practice if you’ve visited or travelled through mainland China, Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan, or Thailand and have symptoms of cough, fever or shortness of breath within 2 weeks of returning, or if you have symptoms of cough, fever or shortness of breath after being in contact with someone with a confirmed case of coronavirus. Please call NHS 111 instead.

You can read more about coronavirus on NHS.UK

Login to SystmOneLogin here to SystmOne

Our surgery offers patients the facility to book appointments and order repeat prescriptions online.

Patients can also view a summary of their medical record.

If you wish to register, or if you are already registered for SystmOnline but wish to have your summary care record available on your account, then you will need to see one of our receptionists with the following identification:

 Two forms of VALID photo identification, for example

  • Photograph UK driving licence
  • Passport
  • Student card
  • Disabled badge
  • NHS Card

If you only have 1 form of photo identification (listed above) you will also need to bring a current (no older than 3 months)

  • Bank Statement
  • Utility Bill
  • Building Society Statement
  • Mortgage Statement

If you have no form of photo identification then we will need to see 2 of the above.


We request this ID to protect the security, privacy and confidentiality of your medical record. We will then add the appropriate verification code to your medical record to enable access.

Before registering for access to your medical record please consider the following carefully:

Keep information safe and secure

It is your own responsibility to keep your medical information safe and secure from others. It is your choice if you wish to share information or access with a family member, carer or friend etc.

Sensitive information

There might be something you have forgotten about in your medical records which you may have put to the back of your mind because it confirmed bad news. Please be aware that having access to this could rekindle unwanted memories.


If you think you may be pressured into revealing details from your medical record to someone else against your wishes it is advisable that you do not register for access at this time.

Understanding your record

Your medical record is designed to be used and understood by clinical professionals to ensure that you receive the best possible care.Therefore medical terminology is regularly used and may be difficult to understand. If you would like to query anything within your record please contact the surgery and request to speak to your doctor.

Information about someone else

If you notice something in your record that is not about you or if there are any errors please log out of the system immediately and contact the practice as soon as possible to inform us of this.

You will now have access to your medical summary, current and past medications, immunisations and allergies. However this may be extended in the future so you are able to view further information. Please take this into account when requesting access to your record.

The practice has the right to remove online access to services for anyone that doesn’t use it responsibly.

Your Summary Care Record is available to view online.  Click the link below for more details.

Summary Care Records

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