Welcome to the Derby Road Practice.
Please check for self care advice and if to contact a GP by using the NHS website at https://www.nhs.uk/conditions/
All common conditions such as tonsillitis, chest infections, urine infections, cellulitis have very understandable and evidence based advice.
Asthmatic Patients please refer to this helpful guidance: https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
High Risk Patients - We are fully aware of the government guidance on patients at high risk who may develop Covid 19 Coronavirus. We are working very hard to ensure that the relevant patients receive their letters and are awaiting clarification from NHS England on exact clinical categories. Please do not telephone the surgery to enquire about high risk letters. If you have not heard by Friday 3rd April 2020 and feel that you have been missed then please use e Consult or email us. Thank for for your cooperation.
This is Dr Tuppen. Healthcare staff get the virus too and need to isolate. We are running on a very reduced staff. Please use the nhs website to check on selfcare. Please use econsult ( below) or the email firstname.lastname@example.org to contact us. Phones will be answered but answering will be delayed -we are here to help but you must help too by only phoning if it is a really important query.
Online booking service
Due to the current Covid - 19 (Coronavirus) pandemic online booking is not available. Please use the e-consult link below for non urgent routine matters or see the newsletter March 2020 above for further information.
Derby Road and Pinewood Surgery welcome new patients - Please see the 'New Patients' information on the website,(top of page) or call the practice for further information.
Please see the tab on the right for 'Your Information' on how we manage patient information and privacy.
Please note, due to extremely high demand for e-Consults we may take up to 72 hours to reply. If you have a medical emergency then please telephone the practice.
CQC (Care Quality Commission)
At the end of August 2016 we were visited by the CQC as part of their scheduled inspections of all healthcare organisations.
The focus of this inspection was to ensure patients receive safe and effective care in an appropriate way. The CQC found that the Practice met every standard they inspected and all were rated as "GOOD". Patients told the CQC they were listened to, treated with professionalism, dignity and respect. All patients who were interviewed said they were satisfied with the care they received.
Please click here to see a summary of their report about this practice, and a big thank you to the patients who were happy to be interviewed during the visit.
You may be aware of a recent fine issued Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this LINK. The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.
Should you have any questions or concerns, please do let us know.
If you are asked by the surgery to send in a photo, please send it to our specific email address of IESCCG.Derbyroadonline@nhs.net. This is on the NHS intranet and is as secure as your medical records. Please note this email address is only monitored when a photograph has been requested.
(Site updated 29/03/2020)